Frequently Asked Questions
Everything you need to know about shopping with Hesta.
How do I determine my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for personalized advice.
What is Hesta's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and final sale items cannot be returned.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. Express shipping options are available at checkout if you need your fashion essentials sooner.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my shipment in real-time?
Yes, once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.
Are Hesta products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with factories that guarantee fair wages and safe working conditions.